Privacy Policy
Effective Date: October 2026 • In compliance with the New Zealand Privacy Act 2020
Our Commitment to Your Privacy
At Glocal Bistro (operated in Totara Park, Upper Hutt, New Zealand), we respect your right to privacy and are dedicated to safeguarding your personal data in accordance with the New Zealand Privacy Act 2020 and the 12 Information Privacy Principles (IPPs).
1Information We Collect
We only collect personal information that is necessary to provide you with our dining and hospitality services:
- Table Bookings: Your name, contact telephone number, email address, date/time requested, party size, and any special dietary requirements or accessibility notes.
- Online Orders & Takeaways: Contact information, order items, collection preferences, and payment confirmation status. (We never store your full credit card numbers; payment processing is handled securely by certified payment gateways).
- Customer Inquiries: Communications sent via email, phone, or our contact forms.
Cookies & Anonymous Telemetry
Our website uses standard browser cookies and local storage to give you a seamless experience:
Essential Functional Cookies (Always Active)
These are strictly required for core website features, such as preserving your shopping bag during your visit, maintaining your draft table booking, and remembering your dark/light display preference.
Anonymous Performance Analytics (Microsoft Clarity)
When visiting our primary domain (glocalbistro.co.nz), we use Microsoft Clarity to capture aggregated, anonymous user interactions (such as heatmaps, scroll depth, and page navigation speeds). This information helps us detect broken links and improve menu accessibility. Telemetry is strictly restricted to our official public domain and is never run on development, admin, or staging servers. Personal contact details and passwords are automatically masked and never recorded.
How We Use & Protect Your Information
Your personal data is used solely for fulfilling your dining requests:
- To confirm, adjust, or remind you of your table reservations via SMS or email.
- To prepare and fulfill food orders and verify dietary accommodations with our kitchen staff.
- To contact you in the rare event of severe weather closures or schedule adjustments.
- We NEVER sell, rent, or trade your personal information to marketing brokers or third parties.
Your Rights Under New Zealand Law
Under Information Privacy Principles 6 and 7 of the New Zealand Privacy Act 2020, you have the right to:
- Request access to any personal information we hold about you.
- Request corrections to any inaccurate contact details.
- Request deletion of your booking history from our reservation records.
Contact Our Privacy Officer
If you have any questions, concerns, or requests regarding your personal information, please feel free to reach out to us:
Location
4/1 Turon Crescent, Totara Park, Upper Hutt 5018, NZ